Annual Patient Survey 2023

• Total Responses: 4574
• Date Created: December 20th 2023
• Complete Responses: 4574

Q1: I find the Patient Co-ordinators (Receptionists) at my surgery helpful

• Strongly Agree: 50.85% (2326 responses)
• Agree: 36.93% (1689 responses)
• Neither Agree Nor Disagree: 9.29% (425 responses)
• Disagree: 1.88% (86 responses)
• Strongly Disagree: 1.05% (48 responses)

Q2: I find it easy to get through to someone at the practice on the telephone?

• Strongly Agree: 18.58% (850 responses)
• Agree: 39.31% (1798 responses)
• Neither Agree Nor Disagree: 21.64% (990 responses)
• Disagree: 15.59% (713 responses)
• Strongly Disagree: 4.88% (223 responses)

Q3: I am satisfied by the quality of care provided by practice clinicians?

• Strongly Agree: 53.15% (2431 responses)
• Agree: 34.22% (1565 responses)
• Neither Agree Nor Disagree: 8.33% (381 responses)
• Disagree: 3.02% (138 responses)
• Strongly Disagree: 1.29% (59 responses)

Q4: Depending on the nature and urgency of my problem, I am confident that the practice will provide me an appointment within a suitable time frame?

• Strongly Agree: 34.32% (1570 responses)
• Agree: 38.87% (1778 responses)
• Neither Agree Nor Disagree: 14.56% (666 responses)
• Disagree: 9.20% (421 responses)
• Strongly Disagree: 3.04% (139 responses)

Q5: I value being able to book an appointment outside of normal opening hours (weekday evenings or weekends)?

• Strongly Agree: 36.05% (1649 responses)
• Agree: 30.54% (1397 responses)
• Neither Agree Nor Disagree: 29.03% (1328 responses)
• Disagree: 2.93% (134 responses)
• Strongly Disagree: 1.44% (66 responses)

Q6: Free parking at my surgery is really important to me?

• Strongly Agree: 61.61% (2818 responses)
• Agree: 25.27% (1156 responses)
• Neither Agree Nor Disagree: 10.98% (502 responses)
• Disagree: 1.31% (60 responses)
• Strongly Disagree: 0.83% (38 responses)

Q7: I find the cleanliness of my practice to be of a good standard?

• Strongly Agree: 68.85% (3149 responses)
• Agree: 27.68% (1266 responses)
• Neither Agree Nor Disagree: 3.28% (150 responses)
• Disagree: 0.11% (5 responses)
• Strongly Disagree: 0.09% (4 responses)

Q8: Overall, my experience of Whitstable Medical Practice is positive?

• Strongly Agree: 60.58% (2771 responses)
• Agree: 28.51% (1304 responses)
• Neither Agree Nor Disagree: 7.26% (332 responses)
• Disagree: 2.69% (123 responses)
• Strongly Disagree: 0.96% (44 responses)

Q9: I would recommend Whitstable Medical Practice to others?

• Strongly Agree: 60.43% (2764 responses)
• Agree: 26.52% (1213 responses)
• Neither Agree Nor Disagree: 8.77% (401 responses)
• Disagree: 2.86% (131 responses)
• Strongly Disagree: 1.42% (65 responses)

Q10: Are you?

• Male: 40.82% (1867 responses)
• Female: 58.83% (2691 responses)
• Gender Neutral: 0.35% (16 responses)

Published: Jan 18, 2024