Appointments

 

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

How to make an appointment

On normal working days our Patient Coordinators are available between 8am and 6:30pm.

Please phone 01227 284300 to speak to a Patient Coordinator.

When you speak with our Patient Coordinators you will be asked to give a brief description of your care needs.  Any information given to any member of our team will be treated with the utmost confidence.  As well as GPs and nurses, our team has multiple allied health professionals including:

  • Physiotherapists
  • Optometrists
  • Clinical Pharmacists
  • Mental Health Practitioners
  • Social Prescribers
  • Urgent Care Clinicians
  • Nurse Practitioners
  • GP Older Person's Team Clinicians (GPOP)
  • Specialist Nurses (Women’s Health, Chronic Disease)
  • Podiatrist

Our Patient Coordinators are trained to arrange the most suitable appointment for you.

GP Appointments

For urgent, on-the-day care please telephone our Patient Coordinators from 8am.  If we are at maximum capacity, you may be asked to attend the Urgent Treatment Centre

For non-urgent, pre-bookable care, you can telephone our Patient Coordinators or contact us online. A telephone consultation with a GP will be arranged to discuss your health issue. At this consultation, if your GP feels an examination is required, they will arrange for you to attend the surgery in a timely manner. We will endeavour to book telephone or face to face consultations with your own GP to maintain continuity of care.

Online consultations

You are able to submit an online consultation between 8am and 6:30pm on normal working days from Monday to Friday. This is a good option for contacting us about non-urgent issues. They will be triaged by our Patient Coordinators and reviewed by a GP.

Your online consultation may not be viewed for up to 72 hours from the time of submission. Therefore they are not suitable for urgent issues.

Contact us online

Cancelling or changing an appointment

To cancel your appointment:

Out of Hours

If you need help when we are closed

Enhanced Access

For those who are unavailable during normal working hours, the Practice runs regular enhanced access surgeries at the following hours:

  • Monday to Friday: 6:30pm to 8pm
  • Saturday and Sunday: 8am to 5pm

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs
Veteran Friendly Armed Forces veteran
friendly accredited
GP practice
QiC Dermatology - Quality in Care Programme 2024
Proud to be a Parkrun Practice

Care Quality Commission
Rating: Outstanding

Estuary View Medical Centre
Boorman Way
Whitstable
Kent
CT5 3SE

Telephone: 01227 284300

Chestfield Medical Centre
Reeves Way
Chestfield
Kent
CT5 3QU

Telephone: 01227 284300

Whitstable Health Centre
Harbour Street
Whitstable
Kent
CT5 1BZ

Telephone: 01227 284300

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